{"id":4609,"date":"2021-10-11T14:29:16","date_gmt":"2021-10-11T14:29:16","guid":{"rendered":"https:\/\/www.cplaw.rs\/?p=4609"},"modified":"2022-02-09T13:11:52","modified_gmt":"2022-02-09T12:11:52","slug":"zakon-o-zastiti-potrosaca-2","status":"publish","type":"post","link":"https:\/\/www.cplaw.rs\/sr\/zakon-o-zastiti-potrosaca-2\/","title":{"rendered":"Zakon o za\u0161titi potro\u0161a\u010da"},"content":{"rendered":"<p style=\"text-align: justify;\">Zakon o za\u0161titi potro\u0161a\u010da (&#8222;Sl. glasnik RS&#8220;, br. 88\/2021) (u daljem tekstu: \u201eZakon\u201c) objavljen je 11. septembra 2021. godine, stupio je na snagu 19. septembra 2021. godine a po\u010dinje da se primenjuje 19. decembra 2021. godine, osim odredaba koje se ti\u010du postupka vansudskog re\u0161avanja potro\u0161a\u010dkih sporova, a koje \u0107e se primenjivati po\u010dev od 19. marta 2022. godine.<\/p>\n<p style=\"text-align: justify;\">Zakon je donet radi otklanjanja nedostataka uo\u010denih u primeni prethodnog zakona o za\u0161titi potro\u0161a\u010da (\u201eSl. glasnik RS\u201c, br. 62\/2014, 6\/2016 &#8211; dr. zakon i 44\/2018 &#8211; dr. zakon), pove\u0107anja pravne za\u0161tite putnika kod ugovora o organizovanju putovanja, te radi uskla\u0111ivanja potro\u0161a\u010dkog prava u Republici Srbiji sa potro\u0161a\u010dkim pravom EU.<\/p>\n<p style=\"text-align: justify;\">Neke od novina koje donosi novi Zakon su:<\/p>\n<ul>\n<li style=\"text-align: justify;\">zabranjeno je ogla\u0161avanje telefonom, faksom ili elektronskom po\u0161tom bez prethodnog pristanka potro\u0161a\u010da, \u0161to zna\u010di da potro\u0161a\u010d ima pravo da se obrati svom telefonskom operateru i da zahteva upis u registar potro\u0161a\u010da koji ne \u017eele da primaju pozive i poruke u okviru promocije ili prodaje telefonom.<\/li>\n<li style=\"text-align: justify;\">za pru\u017eanje usluga \u010dija je vrednost ve\u0107a od 5.000 dinara, pru\u017ealac usluga je du\u017ean da sa\u010dini prora\u010dun cene usluge, kao i da pre po\u010detka pru\u017eanja usluge pribavi pisanu saglasnost potro\u0161a\u010da na isti;<\/li>\n<li style=\"text-align: justify;\">pitanje reklamacije proizvoda je detaljnije regulisano uvo\u0111enjem roka od tri dana da se potro\u0161a\u010d izjasni o odgovoru na izjavljenu reklamaciju (pri \u010demu \u0107e se, u slu\u010daju prekora\u010denje roka, smatrati da potro\u0161a\u010d nije saglasan sa predlogom prodavca za re\u0161avanja reklamacije), kao i uvo\u0111enjem obaveze da prodavac, u slu\u010daju odbijanja potro\u0161a\u010deve reklamacije, potro\u0161a\u010da obavesti o mogu\u0107nosti vansudskog re\u0161avanja spora kao i o nadle\u017enim telima za re\u0161avanje vansudskog spora.<\/li>\n<li style=\"text-align: justify;\">potro\u0161a\u010d mo\u017ee pokrenuti sudski ili vansudski postupak re\u0161avanja potro\u0161a\u010dkog spora tek nakon prijema odgovora na izjavljenu reklamaciju ili prigovor, dok \u0107e u svakoj radnji biti obavezno isticanje obave\u0161tenja da je trgovac po Zakonu obavezan da u\u010destvuje u postupku vansudskog re\u0161avanja potro\u0161a\u010dkih sporova;<\/li>\n<li style=\"text-align: justify;\">detaljno je regulisan postupak vansudskog re\u0161avanja potro\u0161a\u010dkih sporova. Najpre, sada je mogu\u0107e pristupiti vansudskom re\u0161avanju \u010dak i onih potro\u0161a\u010dkih sporova \u010dija vrednost prelazi 500.000 dinara. Sam postupak pokre\u0107e se podno\u0161enjem odgovaraju\u0107eg predloga Ministarstvu trgovine, turizma i telekomunikacija koje isti prosle\u0111uje telima nadle\u017enim za vansudsko re\u0161avanje potro\u0161a\u010dkih sporova. Va\u017eno je naglasiti da u\u010de\u0161\u0107e potro\u0161a\u010da u postupku vansudskog re\u0161avanja spora ne isklju\u010duje pravo potro\u0161a\u010da da zahteva naknadu \u0161tete u sudskom postupku, kao i da zastarevanje i prekluzivni rokovi ne teku u toku postupka vansudskog re\u0161avanja potro\u0161a\u010dkog spora, te da isti po\u010dinju ponovo da teku istekom petnaestog dana od dana okon\u010danja ovog postupka;<\/li>\n<li style=\"text-align: justify;\">kod ugovora o organizovanju putovanja, unete su brojne novine koje se, izme\u0111u ostalog, odnose na: obavezne elemente ugovora o organizovanju putovanja, pro\u0161irenje obaveza i odgovornosti organizatora, mogu\u0107nost pove\u0107anja\/smanjenja ugovorene cene pre po\u010detka putovanja, raskid ugovora od strane putnika i refundaciju izvr\u0161enih uplata, itd.;<\/li>\n<li style=\"text-align: justify;\">propisano je izdavanje prekr\u0161ajnih naloga u slu\u010daju da trgovac prekr\u0161i Zakonom propisana pravila o zabrani ogla\u0161avanja, isticanju obave\u0161tenja o obavezi u\u010destvovanja u postupku vansudskog re\u0161avanja spora i u\u010destvovanju u istom.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #808080;\"><em>Odricanje od odgovornosti: Tekst u prilogu \u0161alje se kao op\u0161te uputstvo i ne predstavlja pravni savet. <\/em><em>Copyright Cvetkovic, Skoko &amp; Jovicic 2021.<\/em><\/span><\/p>\n<p><a href=\"https:\/\/www.cplaw.rs\/wp-content\/uploads\/2021\/10\/Zakon-o-zastiti-potrosaca.pdf\">Zakon o za\u0161titi potro\u0161a\u010da<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Zakon o za\u0161titi potro\u0161a\u010da (&#8222;Sl. glasnik RS&#8220;, br. 88\/2021) (u daljem tekstu: \u201eZakon\u201c) objavljen je 11. septembra 2021. godine, stupio je na snagu 19. septembra 2021. godine a po\u010dinje da se primenjuje 19. decembra 2021. godine, osim odredaba koje se ti\u010du postupka vansudskog re\u0161avanja potro\u0161a\u010dkih sporova, a koje \u0107e se primenjivati po\u010dev od 19. marta [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[45,36],"tags":[],"class_list":["post-4609","post","type-post","status-publish","format-standard","hentry","category-bilteni","category-zastita-potrosaca"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Zakon o za\u0161titi potro\u0161a\u010da &#8212; CSJ Law Office<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cplaw.rs\/sr\/zakon-o-zastiti-potrosaca-2\/\" \/>\n<meta property=\"og:locale\" content=\"sr_RS\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Zakon o za\u0161titi potro\u0161a\u010da &#8212; CSJ Law Office\" \/>\n<meta property=\"og:description\" content=\"Zakon o za\u0161titi potro\u0161a\u010da (&#8222;Sl. glasnik RS&#8220;, br. 88\/2021) (u daljem tekstu: \u201eZakon\u201c) objavljen je 11. septembra 2021. godine, stupio je na snagu 19. septembra 2021. godine a po\u010dinje da se primenjuje 19. decembra 2021. godine, osim odredaba koje se ti\u010du postupka vansudskog re\u0161avanja potro\u0161a\u010dkih sporova, a koje \u0107e se primenjivati po\u010dev od 19. marta [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.cplaw.rs\/sr\/zakon-o-zastiti-potrosaca-2\/\" \/>\n<meta property=\"og:site_name\" content=\"CSJ Law Office\" \/>\n<meta property=\"article:published_time\" content=\"2021-10-11T14:29:16+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-02-09T12:11:52+00:00\" \/>\n<meta name=\"author\" content=\"CSJ Law\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Napisano od\" \/>\n\t<meta name=\"twitter:data1\" content=\"CSJ Law\" \/>\n\t<meta name=\"twitter:label2\" content=\"Procenjeno vreme \u010ditanja\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minuta\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.cplaw.rs\\\/sr\\\/zakon-o-zastiti-potrosaca-2\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.cplaw.rs\\\/sr\\\/zakon-o-zastiti-potrosaca-2\\\/\"},\"author\":{\"name\":\"CSJ Law\",\"@id\":\"https:\\\/\\\/www.cplaw.rs\\\/#\\\/schema\\\/person\\\/9186e8c8b23c16f2af412ebac5dca364\"},\"headline\":\"Zakon o za\u0161titi potro\u0161a\u010da\",\"datePublished\":\"2021-10-11T14:29:16+00:00\",\"dateModified\":\"2022-02-09T12:11:52+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.cplaw.rs\\\/sr\\\/zakon-o-zastiti-potrosaca-2\\\/\"},\"wordCount\":603,\"publisher\":{\"@id\":\"https:\\\/\\\/www.cplaw.rs\\\/#organization\"},\"articleSection\":[\"Bilteni\",\"Za\u0161tita Potro\u0161a\u010da\"],\"inLanguage\":\"sr-RS\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.cplaw.rs\\\/sr\\\/zakon-o-zastiti-potrosaca-2\\\/\",\"url\":\"https:\\\/\\\/www.cplaw.rs\\\/sr\\\/zakon-o-zastiti-potrosaca-2\\\/\",\"name\":\"Zakon o za\u0161titi potro\u0161a\u010da &#8212; CSJ Law Office\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.cplaw.rs\\\/#website\"},\"datePublished\":\"2021-10-11T14:29:16+00:00\",\"dateModified\":\"2022-02-09T12:11:52+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.cplaw.rs\\\/sr\\\/zakon-o-zastiti-potrosaca-2\\\/#breadcrumb\"},\"inLanguage\":\"sr-RS\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.cplaw.rs\\\/sr\\\/zakon-o-zastiti-potrosaca-2\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.cplaw.rs\\\/sr\\\/zakon-o-zastiti-potrosaca-2\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.cplaw.rs\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Zakon o za\u0161titi potro\u0161a\u010da\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.cplaw.rs\\\/#website\",\"url\":\"https:\\\/\\\/www.cplaw.rs\\\/\",\"name\":\"CPJ Law Office\",\"description\":\"The leading Serbia Law Office\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.cplaw.rs\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.cplaw.rs\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"sr-RS\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.cplaw.rs\\\/#organization\",\"name\":\"CSJ Law Office\",\"url\":\"https:\\\/\\\/www.cplaw.rs\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"sr-RS\",\"@id\":\"https:\\\/\\\/www.cplaw.rs\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.cplaw.rs\\\/wp-content\\\/uploads\\\/2021\\\/07\\\/cplaw-logo-footer.svg\",\"contentUrl\":\"https:\\\/\\\/www.cplaw.rs\\\/wp-content\\\/uploads\\\/2021\\\/07\\\/cplaw-logo-footer.svg\",\"width\":1,\"height\":1,\"caption\":\"CSJ Law Office\"},\"image\":{\"@id\":\"https:\\\/\\\/www.cplaw.rs\\\/#\\\/schema\\\/logo\\\/image\\\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.cplaw.rs\\\/#\\\/schema\\\/person\\\/9186e8c8b23c16f2af412ebac5dca364\",\"name\":\"CSJ Law\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"sr-RS\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/3d552768479413a6206d51c69dd0c8418863238e761c39b87a64f76efff249b5?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/3d552768479413a6206d51c69dd0c8418863238e761c39b87a64f76efff249b5?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/3d552768479413a6206d51c69dd0c8418863238e761c39b87a64f76efff249b5?s=96&d=mm&r=g\",\"caption\":\"CSJ Law\"},\"sameAs\":[\"https:\\\/\\\/www.cplaw.rs\"],\"url\":\"https:\\\/\\\/www.cplaw.rs\\\/sr\\\/author\\\/ivana\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Zakon o za\u0161titi potro\u0161a\u010da &#8212; CSJ Law Office","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.cplaw.rs\/sr\/zakon-o-zastiti-potrosaca-2\/","og_locale":"sr_RS","og_type":"article","og_title":"Zakon o za\u0161titi potro\u0161a\u010da &#8212; CSJ Law Office","og_description":"Zakon o za\u0161titi potro\u0161a\u010da (&#8222;Sl. glasnik RS&#8220;, br. 88\/2021) (u daljem tekstu: \u201eZakon\u201c) objavljen je 11. septembra 2021. godine, stupio je na snagu 19. septembra 2021. godine a po\u010dinje da se primenjuje 19. decembra 2021. godine, osim odredaba koje se ti\u010du postupka vansudskog re\u0161avanja potro\u0161a\u010dkih sporova, a koje \u0107e se primenjivati po\u010dev od 19. marta [&hellip;]","og_url":"https:\/\/www.cplaw.rs\/sr\/zakon-o-zastiti-potrosaca-2\/","og_site_name":"CSJ Law Office","article_published_time":"2021-10-11T14:29:16+00:00","article_modified_time":"2022-02-09T12:11:52+00:00","author":"CSJ Law","twitter_card":"summary_large_image","twitter_misc":{"Napisano od":"CSJ Law","Procenjeno vreme \u010ditanja":"3 minuta"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.cplaw.rs\/sr\/zakon-o-zastiti-potrosaca-2\/#article","isPartOf":{"@id":"https:\/\/www.cplaw.rs\/sr\/zakon-o-zastiti-potrosaca-2\/"},"author":{"name":"CSJ Law","@id":"https:\/\/www.cplaw.rs\/#\/schema\/person\/9186e8c8b23c16f2af412ebac5dca364"},"headline":"Zakon o za\u0161titi potro\u0161a\u010da","datePublished":"2021-10-11T14:29:16+00:00","dateModified":"2022-02-09T12:11:52+00:00","mainEntityOfPage":{"@id":"https:\/\/www.cplaw.rs\/sr\/zakon-o-zastiti-potrosaca-2\/"},"wordCount":603,"publisher":{"@id":"https:\/\/www.cplaw.rs\/#organization"},"articleSection":["Bilteni","Za\u0161tita Potro\u0161a\u010da"],"inLanguage":"sr-RS"},{"@type":"WebPage","@id":"https:\/\/www.cplaw.rs\/sr\/zakon-o-zastiti-potrosaca-2\/","url":"https:\/\/www.cplaw.rs\/sr\/zakon-o-zastiti-potrosaca-2\/","name":"Zakon o za\u0161titi potro\u0161a\u010da &#8212; CSJ Law Office","isPartOf":{"@id":"https:\/\/www.cplaw.rs\/#website"},"datePublished":"2021-10-11T14:29:16+00:00","dateModified":"2022-02-09T12:11:52+00:00","breadcrumb":{"@id":"https:\/\/www.cplaw.rs\/sr\/zakon-o-zastiti-potrosaca-2\/#breadcrumb"},"inLanguage":"sr-RS","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.cplaw.rs\/sr\/zakon-o-zastiti-potrosaca-2\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.cplaw.rs\/sr\/zakon-o-zastiti-potrosaca-2\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.cplaw.rs\/"},{"@type":"ListItem","position":2,"name":"Zakon o za\u0161titi potro\u0161a\u010da"}]},{"@type":"WebSite","@id":"https:\/\/www.cplaw.rs\/#website","url":"https:\/\/www.cplaw.rs\/","name":"CPJ Law Office","description":"The leading Serbia Law Office","publisher":{"@id":"https:\/\/www.cplaw.rs\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.cplaw.rs\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"sr-RS"},{"@type":"Organization","@id":"https:\/\/www.cplaw.rs\/#organization","name":"CSJ Law Office","url":"https:\/\/www.cplaw.rs\/","logo":{"@type":"ImageObject","inLanguage":"sr-RS","@id":"https:\/\/www.cplaw.rs\/#\/schema\/logo\/image\/","url":"https:\/\/www.cplaw.rs\/wp-content\/uploads\/2021\/07\/cplaw-logo-footer.svg","contentUrl":"https:\/\/www.cplaw.rs\/wp-content\/uploads\/2021\/07\/cplaw-logo-footer.svg","width":1,"height":1,"caption":"CSJ Law Office"},"image":{"@id":"https:\/\/www.cplaw.rs\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/www.cplaw.rs\/#\/schema\/person\/9186e8c8b23c16f2af412ebac5dca364","name":"CSJ Law","image":{"@type":"ImageObject","inLanguage":"sr-RS","@id":"https:\/\/secure.gravatar.com\/avatar\/3d552768479413a6206d51c69dd0c8418863238e761c39b87a64f76efff249b5?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/3d552768479413a6206d51c69dd0c8418863238e761c39b87a64f76efff249b5?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/3d552768479413a6206d51c69dd0c8418863238e761c39b87a64f76efff249b5?s=96&d=mm&r=g","caption":"CSJ Law"},"sameAs":["https:\/\/www.cplaw.rs"],"url":"https:\/\/www.cplaw.rs\/sr\/author\/ivana\/"}]}},"_links":{"self":[{"href":"https:\/\/www.cplaw.rs\/sr\/wp-json\/wp\/v2\/posts\/4609","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cplaw.rs\/sr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.cplaw.rs\/sr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.cplaw.rs\/sr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cplaw.rs\/sr\/wp-json\/wp\/v2\/comments?post=4609"}],"version-history":[{"count":0,"href":"https:\/\/www.cplaw.rs\/sr\/wp-json\/wp\/v2\/posts\/4609\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.cplaw.rs\/sr\/wp-json\/wp\/v2\/media?parent=4609"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.cplaw.rs\/sr\/wp-json\/wp\/v2\/categories?post=4609"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.cplaw.rs\/sr\/wp-json\/wp\/v2\/tags?post=4609"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}